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UX Audit Services

Phenomenon Studio’s UX Audit service helps established businesses identify areas for improvement in the app’s UX, boosting engagement and conversions.

With higher user satisfaction, an optimized user journey, and a solid foundation for future development, we ensure your product is lovable at every interaction.

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UX Audit Services We Provide

  • /01

    Information Architecture Analysis

    Our information architecture analysis service restructures your app’s layout to ensure logical content organization and intuitive navigation. We create a clear content hierarchy, simplify navigation paths, and optimize user flows, making it easier for your audience to find information quickly.

  • /02

    Usability Analysis

    Our usability analysis service identifies problems in your key flows, ensuring a smooth and intuitive user experience. We also check content, metadata, customization options, and many more.

  • /03

    Solution Prioritization

    Our experts provide you with a list of prioritized solutions using an impact/effort matrix. Additionally, we offer detailed insights into each solution's feasibility and technical complexity, helping you make informed decisions based on your budget and resources.

  • /04

    Metrics Insights (optional)

    Phenomenon experts access and analyze customer metrics and insights, setting a foundation for further analysis. These can include, but are not limited to, Google Analytics, Firebase, and other connected services.

Why Choose Phenomenon
120+
Launched products
$1B+
Investments raised by clients
5.0
Rating on Clutch
When to Consider a UX Audit
Low User Engagement

Users are not interacting with your app or website as expected

High Bounce Rates

Visitors leave your app quickly without exploring further.

Poor Conversion Rates

Visitors are not converting into customers or leads

User Complaints

Frequent user complaints about navigation, usability, or overall experience

Complex Navigation

Users find it hard to navigate your site or app and locate information

Outdated Design

The visual design of your product looks outdated and doesn’t align with current trends

Begin Your Phenomenal Journey with a UX Audit

We’ll secure your success by integrating the best industry experts and incredible skills. Your dream is in the right hands.

Get a UX audit
The Process of UX Audit
Before starting a UX audit, we communicate directly with you to understand your goals and objectives. We ask relevant questions to gather detailed information about your needs and analyze your request thoroughly. This initial assessment ensures we tailor our audit to address your specific challenges and expectations.
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Step 1
General Observations
In this initial stage, we conduct a high-level analysis of your product, focusing on its overall structure and design. We assess the information architecture for logical organization and intuitive navigation and evaluate the visual design to ensure it aligns with your branding and current trends.
Step 2
Gathering Target Audience Information
This stage typically involves gathering information about the users and target market, such as demographic data and user preferences related to the products or services offered.
Step 3
Competitive Analysis
At this stage, we evaluate the strengths and weaknesses of your competitors’ apps to identify industry standards and best practices. We analyze and discuss both effective and ineffective implementation strategies to provide you with the best solutions tailored to your segment. This comprehensive analysis helps us enhance your app's user experience, ensuring it stands out in the market and remains highly competitive.
Step 4
Usability Problems Identification
We identify the main problems in all key flows, collaborate with the team to decide which flows to analyze, and generate screen sets for detailed examination. We validate and transfer key issues to Figma, adding interface problems based on our expertise and generally accepted UX patterns and market trends, and repeat the process for subsequent flows.
Step 5
Report & CTAs
We compile a comprehensive report outlining identified problems and potential solutions. We categorize these problems into logical groups based on their nature and develop solutions for each group, drawing from generally accepted UX principles, best practices, and our designers' expertise. Visual references are attached to each solution whenever possible to illustrate the proposed improvements.
  • Step 1
    General Observations
    In this initial stage, we conduct a high-level analysis of your product, focusing on its overall structure and design. We assess the information architecture for logical organization and intuitive navigation and evaluate the visual design to ensure it aligns with your branding and current trends.
  • Step 2
    Gathering Target Audience Information
    This stage typically involves gathering information about the users and target market, such as demographic data and user preferences related to the products or services offered.
  • Step 3
    Competitive Analysis
    At this stage, we evaluate the strengths and weaknesses of your competitors’ apps to identify industry standards and best practices. We analyze and discuss both effective and ineffective implementation strategies to provide you with the best solutions tailored to your segment. This comprehensive analysis helps us enhance your app's user experience, ensuring it stands out in the market and remains highly competitive.
  • Step 4
    Usability Problems Identification
    We identify the main problems in all key flows, collaborate with the team to decide which flows to analyze, and generate screen sets for detailed examination. We validate and transfer key issues to Figma, adding interface problems based on our expertise and generally accepted UX patterns and market trends, and repeat the process for subsequent flows.
  • Step 5
    Report & CTAs
    We compile a comprehensive report outlining identified problems and potential solutions. We categorize these problems into logical groups based on their nature and develop solutions for each group, drawing from generally accepted UX principles, best practices, and our designers' expertise. Visual references are attached to each solution whenever possible to illustrate the proposed improvements.
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Our Renowned Clients

AI platform for app personalization

First all-in-one Web3D business platform

Savings platform with adaptive parcel tools

Austin's top source for events

Property finance platform for landlords

GRC platform for data protection

First peer-to-peer VR metaverse

Social news platform

Seamless, secure, and reliable bag-free travel

Product design studio

Worldwide online academy from South Africa

Cyprus gift vouchers platform

Mobile app for SMB cash operations

Digital currency trading platform

Fastest 3D engine for web apps

Benefits of our UX Audit Services
A well-designed user experience is crucial for any web or mobile application. It's the bridge between your brilliant idea and user engagement. But sometimes, even the most well-intentioned apps can suffer from hidden usability problems.
  • Increased User Engagement

    94%

    94% of visitors' initial impressions of a website are influenced by factors linked to its design. Keep users coming back for more with a smooth and enjoyable experience.

  • Improved Conversion Rates

    200%

    Turn visitors into paying customers with a user-friendly interface. ​​A well-designed user interface may increase your website's conversion rate by as much as 200%. An optimized user experience simplifies purchasing and encourages users to complete transactions more efficiently.

  • Reduced Development Costs

    50%

    Focus your efforts on high-impact improvements based on user data. Fixing errors post-release is 100 times more expensive than during the design phase. A UX audit helps identify and resolve issues early, potentially reducing development costs by up to 50% and decreasing project time.

  • Enhanced Brand Reputation

    75%

    Almost 75% of users rely on the appearance of a company's website to determine its credibility. Our exhaustive UX audit helps you earn customer loyalty with a product that prioritizes user needs.

  • Tailored Recommendations:

    $100 return

    Our UX audit highlights problems and provides a clear roadmap for fixing them. With tailored recommendations, you can confidently enhance your product's user experience. Every $1 invested in UX yields a $100 return, making our targeted solutions highly cost-effective.

  • Increased
    ROI:

    56%

    A UX audit increases ROI by pinpointing and fixing usability issues that cause user drop-offs, improving user retention and conversion rates. Companies prioritizing design enjoy a 32% greater revenue growth and a 56% better return to shareholders.

Pricing

Our pricing policy is designed for products of different size and scale. We offer a comprehensive report and actionable CTAs to enhance your user experience. The timeline for completion begins at one week, ensuring timely insights and recommendations.

Phenomenon UX audit services start at $2,000.

Our UX audit includes:

Analysis of key metrics

Evaluation of the app's architecture

Usability analysis of key flows

Competitor analysis

Creation of a comprehensive list of recommendations for product improvement

Assessment of the app's compatibility with brand guidelines and market trends

UX Audit Cost
The final cost of the UX audit depends on several factors, including the size of your app, the number of screens, and the complexity of user flows. For instance, if your app has a small number of screens and straightforward user flows, the audit will be more cost-efficient. In contrast, the UX audit will be more detailed and extensive for more complex apps like Jira, reflecting the greater depth of analysis required.
Get a UX audit
Get an Ultimate UX Audit Checklist

At Phenomenon, we’re here to help you improve your product. Use our free checklist to self-diagnose and identify potential areas for UX improvement.

Get a UX Audit Checklist
Get your free UX checklist!

Our experts developed this ultimate checklist to help you conduct a self-diagnosis of your product’s user experience. The checklist will be sent to you via email.

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What’s the Next Stage After a UX Audit?
After an exhaustive UX audit, our customers usually choose to proceed to get the most out of our cooperation.
Make It Happen
Product Redesign

Update your product's design and functionality to address issues and meet modern user expectations identified in the UX audit.

Team Extension

Add specialized UX professionals to your team to implement the UX audit recommendations effectively.

Dedicated Team

Title A complete delivery team with a proven track record. This team of specialized professionals will handle all your needs from concept to launch.

Code/Solution Review

Ensure your code is optimized and error-free to support the improvements suggested in the UX audit.

Don't just take our word for it.

See what our clients say.

"Our existing clients and investors are delighted with the outcome. They are a team of professionals who cares about quality and timelines. I highly recommend them to collaborate with!"

Anna Figura
Product Manager, Assetario
5.0

"The speed and quality at which they were able to take a concept and some rough, half-baked wireframes and turn them into an amazing and functional consumer-level product. I am blown away by the quality of work done by Phenomenon Studio."

Mike Abbott
Co-Founder, Polyform Studio
5.0

"High level deliverables and an extremely detailed breakdown of works to be completed. We plan to use them for all of our projects!"

Craig Kirk
Co-Founder, Bounty Hunter Ltd
5.0

"They provided us with an excellent product that served our purposes well. I was impressed at their knowledge and skillset in bringing to life every idea we had."

Jason Timpson
Marketing Director, Golf Community Development
5.0

"The quality of the designs is fantastic. Also, the ability to work with us despite us being early-stage and needing to iterate quickly. The communication is excellent which is important to me when needing someone to clarify certain aspects."

George Fry
Managing Director, Neap
5.0

  • "Our existing clients and investors are delighted with the outcome. They are a team of professionals who cares about quality and timelines. I highly recommend them to collaborate with!"

    Anna Figura
    Anna Figura
    5.0

  • "The speed and quality at which they were able to take a concept and some rough, half-baked wireframes and turn them into an amazing and functional consumer-level product. I am blown away by the quality of work done by Phenomenon Studio."

    Mike Abbott
    Mike Abbott
    5.0

  • "High level deliverables and an extremely detailed breakdown of works to be completed. We plan to use them for all of our projects!"

    Craig Kirk
    Craig Kirk
    5.0

  • "They provided us with an excellent product that served our purposes well. I was impressed at their knowledge and skillset in bringing to life every idea we had."

    Jason Timpson
    Jason Timpson
    5.0

  • "The quality of the designs is fantastic. Also, the ability to work with us despite us being early-stage and needing to iterate quickly. The communication is excellent which is important to me when needing someone to clarify certain aspects."

    George Fry
    George Fry
    5.0
Got Questions?

We've Got Answers!
What does a UX audit include?

A UX audit comprehensively evaluates your product’s user experience, focusing on information architecture, visual design, and usability. It identifies pain points, analyzes key user flows, and provides actionable recommendations for improvement.

Why does my business need UX audit services?

Your business needs a UX audit to identify and resolve usability issues hindering user engagement and satisfaction. It helps improve conversion rates, streamline development efforts, and ensure your product meets modern user expectations, ultimately enhancing overall business performance.

What is the process of UX audit?

The UX audit process involves several stages:

  • general observations to identify high-level issues
  • detailed analysis of key user flows
  • grouping and solving identified problems
  • prioritizing solutions using an impact/effort matrix
  • making baseline assumptions based on client-provided metrics
What deliverables are included in the UX Audit?

A UX audit’s deliverables include a comprehensive UX Audit Report outlining identified usability issues, recommendations for improvement, and supporting data.

How much time does a UX audit take?

The duration of a UX audit varies depending on the complexity of the product and the scope of the audit but typically ranges from a few weeks to a couple of months.

Can you provide examples of successful industry-specific UX audit projects?

Sure! Check out our portfolio, which includes many projects that illustrate how valuable a UX audit is.

How much do UX audit services cost?

UX audit services typically cost $2,000 and up, but more precise numbers depend on the project’s scope and complexity. Please contact us for a customized quote based on your needs and requirements.

Tell us more about your project. We'll secure your success.

Fill out the form below or reach out to us at

hello@phenomenon-studio.com We’ll be happy to discuss your app idea, showcase our UX audit process, and answer any questions you may have.

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