Direct answer: This UX design case study shows how a careful redesign made a senior safety app older adults could trust, and helped the team raise $1.3M.

Published July, 2026

Key Takeaways

• The redesign helped MyWisdom secure $1.3M in pre-seed funding on the strength of a working product demo.
• Older adults completed every core task in usability testing without confusion, from adjusting readability to managing a sensor.
• The work earned a 2026 UX Design Award nomination and a firmware partnership with Samsung.
• Accessibility drove every decision. Larger text and higher contrast turned a stressful app into a calmer, more reliable one.

Watch the full walkthrough in the MyWisdom video case study, then read how the redesign came together below.

The Challenge: A Safety App Older Adults Could Actually Use

MyWisdom helps older adults live safely at home while staying connected to family. Sensors and cameras detect a fall or a long stretch of inactivity, then alert trusted people. The product worked. The mobile experience did not.

MyWisdom asked our ux design agency to redesign the mobile experience for the people who needed it most. The old interface asked too much of them. Screens were crowded and buttons were small. Low contrast made labels hard to read for anyone with limited vision or motor control. In a stressful moment, the app slowed people down instead of helping. We see this pattern across our UX design case studies.

Before designing anything, we compared MyWisdom against four monitoring tools. The pattern was clear. Most platforms are built around property protection, not people. They ship strong technical features and overlook the older adult and the family actually using them. That gap became our direction, and it reframed the whole project as care rather than surveillance.

Design UX UI: From Moodboard to a Calm, Accessible Interface

Design UX UI work here started with tone, not layout. We built moodboards to find a feel that was calm and warm rather than clinical, then chose soft contrast and rounded shapes with the client. The goal was an interface that lowers stress at the exact moment a family is worried.

From there the UI and UX design took shape screen by screen. We cut visual noise and enlarged touch targets. Accessibility settings moved within easy reach, so a user could switch to larger text or high contrast in a single tap. Every choice aimed to reduce the effort a task demands.

Then we tested it. Older adults and family caregivers ran three real tasks, from adjusting readability to turning off a bedroom sensor. Everyone finished without confusion, even users with little app experience. That result told us the design was ready for real life, not just for a demo.

In usability testing, older adults and caregivers completed all three core tasks without confusion, even with little app experience. (Phenomenon Studio, MyWisdom case study, 2026)

The Agency UX Process Behind the Redesign

The agency UX process is what turns a sensitive brief into a safe product. A strong ux design agency does not start with screens. It starts with the people who will struggle most, then designs the whole flow around them. Our agency UX approach put usability testing with real older adults at the center.

This is where a best ux design agency separates from a generalist. The best ux design agency for a healthcare-adjacent product treats accessibility as the core requirement, not a late checklist. Choosing the best ux design agency for vulnerable users comes down to evidence. Ask a best ux design agency to show a project where it tested with the actual audience. That discipline is part of why the work earns industry recognition.

Enterprise UX design for regulated and healthcare-adjacent products carries the same rule. The stakes are human, so the enterprise UX design has to prove itself in testing rather than in a pitch. The best ux agencies in this space measure success by whether an anxious user can act. The agency UX work only closed once every tester could finish.

What Makes the Best UX Company for Sensitive Products

The best ux company for a product like this earns trust the same way the product does. It shows its work. When you compare the best ux agencies, look for usability evidence with the real audience. The best ux company will hand you that without being asked, and the best ux design companies treat it as standard rather than a bonus. Weak best ux design companies lead with visuals and bury the testing.

Our UI/UX Design Services

Our best UI UX design services cover the full path, from research to a shipped, accessible interface. These UI/UX design services sit inside broader product design and development services, so the design intent survives into the build. The point is not decoration. It is making a hard task feel simple for the person with the least patience for friction.

UI and UX Design as One Discipline

UI and UX design work best as one discipline, not two handoffs. When the same team owns the structure and the surface, the accessibility decision made in research survives all the way to the pixel. On MyWisdom, that meant the calm tone set in the moodboard still held in the final build.

Working With a UI/UX Design Agency

Working with a UI UX design agency should feel like adding senior judgment to your team, not handing off a task. A good UI UX design agency asks about your users’ constraints before it asks about your brand. That order is what protects a vulnerable audience from a pretty interface they cannot use.

Choosing a UI/UX Design Firm for Sensitive Products

Picking a UI UX design firm for a safety or care product is a risk decision, not a taste decision. The wrong UI UX design firm ships something that demos well and fails an eighty-year-old at 2am. Weigh proof over polish. The best ux design agency in this space leads with that proof. Our enterprise UX design team brings that evidence to every engagement.

Ask any UI UX design firm for its accessibility record and its usability testing evidence. A firm that leads with awards and hides its testing is telling you where its attention goes. The right partner will show you a session where a real user in the target group completed a real task.

Results: What the Redesign Delivered

The redesign changed how the product performs where it matters, which is in the hands of an older adult and a worried family.

With a working product demo in place, MyWisdom raised $1.3M in a pre-seed round to accelerate development. (Phenomenon Studio, MyWisdom case study, 2026)

Samsung adapted its smartwatch firmware so the watch runs in a single-app mode, which turns it into an extra sensor for real-time monitoring. The product was also nominated for a 2026 UX Design Award, recognition for a design built around the people using it.

Core actions became easier to understand and faster to finish. Users no longer felt overwhelmed while adjusting settings or managing sensors. Read the full MyWisdom case study for the complete process, from research to shipped app.

What does a safety app owe the person in a crisis? Clarity, and the confidence that help is one tap away. If you are building for users who cannot afford confusion, Phenomenon Studio offers a 30-minute working call, with no obligation. You can also see the award-winning digital experiences behind this work.