Task
Our main task was to give Saifast employees the opportunity to manage shipments easily and intuitively. The user should be able to quickly process a freight by just providing basic information about it. Also, customers wanted to see the ability to track analytics to increase the effectiveness of the company.
Solutions
After conducting a UX analysis, we realized that the main pain point for users is too long and complicated processing of freight, as well as confusing management of freight and tracking of analytics.
Having tested the hypotheses, we came up to the conclusion that it was necessary to simplify the processing of freight by dividing it into 3 steps:
- Information about the place of shipment and destination, where the last routes will be offered.
- Information about the size and weight of the freight and then selecting a container with a suggestion of the optimal container for that particular freight.
- Type of transportation.
We decided that the management and tracking of the shipments should be as accessible as possible, so all shipments in transit are available on the Dashboard. We also put the main analytics on the Dashboard – now all the main summaries with charts are available on the main screen.
