Our blog has already discussed the importance of easy navigation, usability, and overall customer-centricity. But at Phenomenon, we stand by what we endorse, so this article will explore the advantages of smart predesign decision-making, specifically wireframes and user flows. These steps in information architecture are often overlooked, a major mistake that can lead to irreversible consequences. If users have a negative experience with your website, web app, or mobile app, 88% of them will never return, meaning you only have one chance to impress your visitors. It takes the visitors only 0.05 seconds to determine whether to stay or leave.
While the final product is a culmination of many intricate stages, similar to a well-crafted picture, we confidently assert that user flows and wireframing are arguably the most critical stages impacting your product’s success. Here’s why: user flows and wireframes take center stage in determining whether people will enjoy using your product. A user-friendly experience translates directly into avoiding unplanned expenditures. Think about it: confusing interfaces lead to frustrated visitors who abandon ship, requiring constant customer acquisition and support—both significant cost drivers.
User flows and wireframes act as guiding blueprints, ensuring clarity in project scope and functionality upfront. This minimizes the likelihood of costly revisions and rework during development, ultimately leading to reduced development cost creep and overall product costs.
Let’s dive in and decode this fancy way of saying “budget overruns.” Development cost creep refers to the tendency for project costs to gradually increase over time beyond the initially estimated or budgeted amount. It often occurs due to various factors such as scope changes, unexpected challenges, delays, or inefficiencies during the development process. As the project progresses, new requirements may emerge, technologies may evolve, or unanticipated complications may arise, all of which can contribute to higher costs than initially anticipated. Development cost creep can pose significant challenges to project managers and stakeholders, leading to budget overruns and potentially jeopardizing the project’s success. But what increases the chances of development cost creep at times? We have a definitive answer: poorly done or absent wireframes and user flows.
Wireframes, developed early in a project after the research stage (competitors analysis, UX audit, etc.), depict the layout and functionality without design elements, serving as blueprints for stakeholders to validate structure before detailed work. User flows outline user pathways through diagrams, aiding in understanding visitor interactions and improving the overall experience. Now, before proceeding with how to save a project from cost creep by utilizing the two, let’s review some numbers:
Website visitors often leave within 10–20 seconds, but those with a clear purpose stay longer.
Designing an app without a wireframe is like embarking on a road trip without a map. This initial step serves as a skeleton, helping stakeholders understand how the app, website, or final product will look, including screen layout, navigation bars, interactive elements, and other UI/UX components.
A clear wireframe gives designers room to iterate, incorporating feedback without distracting them with too many visual design details.
5. The absence of wireframes can delay the development process, as stakeholders may need to review and approve designs at later stages. Delays in the development timeline can result in missed market opportunities or increased competition, ultimately impacting the project’s profitability.
A user flow, journey, or task flow visually represents a user’s steps to accomplish a specific task or goal within a digital product, such as a website or mobile app. It outlines consumers’ actions and decisions as they navigate the product, from their initial entry point to completing the task or goal.
User flows typically include:
User flows are often represented visually using diagrams, flowcharts, or wireframes. Each flow step is mapped out and connected in a logical sequence. These help designers and developers understand the user’s journey and identify potential pain points or areas for improvement in the experience. At Phenomenon, we utilize Figma to create unique templates that we later adapt to each specific project.
So, how exactly do they help project owners avoid development cost creep?
Mapping out the user journey is essential to creating a user flow. It involves identifying the different touchpoints along the way and understanding how the consumer interacts with each one. This can be done by conducting user research, analyzing data, and creating user personas.
Once the journey has been mapped out, it can be used to create a user flow. It should be designed to guide the user through the product or service logically and intuitively. It should be easy to navigate and provide clear feedback to people at each step.
By creating a user flow, designers can identify areas for improvement and save on expenses by avoiding costly redesigns later on. User flows can also test different design concepts and ensure that the final product or service meets the user’s needs.
Wireframing and flows can save a lot of costs in the long run, but only if implemented effectively. Here are some tactics to make the most of these design methods.
The key to efficient design is to keep it simple. Wireframes should be basic, understandable, and not overly detailed or complex. This helps reduce the time and resources required to create them. Designers should focus on the core elements of the design, such as navigation, content, and user flows.
In our design process at Phenomenon, we prioritize efficiency and effectiveness by using a robust design system and a set of pre-built components within Figma. Instead of following a formulaic approach, we emphasize rapid iteration and problem-solving tailored to our clients’ needs. Our systematic approach allows us to quickly create high-quality visuals and prototypes, all while ensuring alignment with our clients’ challenges and objectives. By utilizing Figma’s collaborative features and extensive library of components, we streamline our workflow and empower our designers to focus on delivering tailored solutions for each project. This integration of design system principles and agile methodologies allows us to maintain a rapid pace of iteration without sacrificing quality, ultimately delivering exceptional results for our clients.
We utilize Figma for our design system and component library, enabling rapid iteration and high-quality visual outputs. Additionally, for collaborative tasks such as user flow mapping, we use Figjam to ensure efficient communication and problem-solving.
Though seemingly complicated, information architecture boils down to this: organizing information in a way that makes sense to users. If users can’t find what they need quickly and intuitively, they’ll get frustrated and abandon your product for something simpler or better. This translates directly to lost revenue and increased costs in the long run. Here’s why:
At Phenomenon, we believe your project deserves the best. That’s why we never skip wireframing and flows, essential steps that translate into your product’s success.